Privacy Policy

Scope and legal basis

Nexopulseclub operates in Canada and handles personal information in alignment with applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial statutes where they apply. We also monitor developments around the proposed Consumer Privacy Protection Act (CPPA). This Policy covers information collected through our website, booking communications, and on-site service interactions.

Types of information

We may collect identifiers (such as name, phone number, and email), vehicle details (make, model, colour, and condition notes), and service context (location, timing preferences, and package selections). If you use electronic payment, necessary billing information will be processed by trusted payment partners. We may also record communications you send to us, along with preference data about requested services. Basic technical data (such as device type, pages visited, and approximate region) may be captured to understand interest in our services and to improve site reliability.

How we use information

We use personal information to provide quotes, schedule appointments, deliver detailing services, process payments, issue invoices or receipts, and respond to questions. Operational messages may include confirmations, reminders, and updates related to your booking. With your permission, we may share seasonal care tips or information about new service offerings. We analyze aggregated trends to refine processes, staffing, and stock planning. Where appropriate, we may de-identify data for insights that support quality improvements.

Sharing and disclosures

We may share information with service providers who support our operations, such as payment processors, secure cloud tools, or partner bays that help fulfill appointments. These parties are required to handle information in a manner consistent with this Policy and applicable laws. We may also disclose information if required or permitted by law, including to comply with lawful requests or to protect health, safety, and property.

Consent and choices

We obtain consent appropriate to the context, for example when you submit a booking request, sign up for updates, or agree to cookies on our site. You may withdraw or adjust your preferences by contacting us using the details below or by using provided controls. Some operational communications are necessary to complete requested services. Where email marketing is offered, each message includes an option to opt out.

Cookies and analytics

Cookies and similar technologies help maintain session reliability, remember preferences, and understand general interest in pages and features. You can accept or decline optional cookies through our banner, and you can modify browser settings to manage tracking. Analytics reports are used to improve navigation, content clarity, and service information. Data is retained for reasonable periods consistent with these purposes.

Retention and safeguards

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy and to meet legal or accounting requirements. We apply administrative, technical, and physical measures designed to protect information against unauthorized access, loss, or misuse. Examples include role-based access, encryption in transit where supported, and secure disposal or anonymization of records that are *** longer required.

Access and correction

You may request access to your personal information, ask for corrections to inaccurate details, or inquire about how your information has been used or disclosed. We will respond in a timely manner, subject to legal and practical limitations. When a request concerns records that include references to other individuals or confidential information, disclosures may be limited in accordance with law.

International considerations

Some service providers may store or process information outside your province or outside Canada. As a result, information may be subject to the laws of those jurisdictions. We take steps to work with providers that maintain appropriate privacy and security practices.

Updates and contact

We may update this Policy from time to time to reflect changes in practices, technologies, or laws. The updated version will indicate the effective date. For questions or requests related to privacy, please contact Nexopulseclub at +14165578623 or by email at Nexopulseclub@outlook.com. Our mailing address is 1283 Bloor Street West, Toronto, ON M6H 1N6.

Effective date: 2026-05-21.